Smoothie King

●  Opened and managed a new store, overseeing hiring, training, marketing, financials, and daily operations to ensure successful launch and sustained growth.

●  Successfully completed the Manager in Training program, gaining expertise in leadership, customer service, inventory management, and invoicing.

●  Maintained 95%+ audit scores by ensuring compliance with health, safety, and operational standards.

●  Managed vendor relations, inventory procurement, and cost control to optimize efficiency and minimize waste.

●  Partnered with Europa sales vendors to source and stock high-demand merchandise (sports drinks, snacks, etc.), selecting products based on customer feedback and sales trends.

●  Established partnerships with local gyms such as 24 Hour Fitness and LA Fitness to host catering and sample pop-up events, increasing brand awareness and driving foot traffic to the new store.

●  Assisted franchise owners with payroll for 20+ employees and spearheaded new sales and catering initiatives.

●  Resolved customer concerns, achieving a 94% satisfaction rating and strengthening store reputation.

●  Led budget management, employee performance reviews, staff training, scheduling, and contract negotiations.

●  Applied performance and sales data analytics to refine business strategies, improve operations, and forecast needs.

●  Conducted weekly inventory audits to monitor stock levels, prevent shortages, and reduce over-ordering.

●  Utilized Data Central for inventory management, placing bi-weekly supply orders to maintain optimal stock.

●  Facilitated cross-store inventory exchanges to address supply shortages and co-hosted catering and fundraising events.

●  Managed social media marketing efforts on Facebook, Instagram, and Google Reviews, driving engagement and increasing local brand awareness.

●  Assigned and tracked corporate training modules via BlendCentral, ensuring employee readiness for new product rollouts and operational updates.

●  Oversaw $5 Friday promotions, coordinating logistics, staffing, and marketing to maximize sales.

●  Led day-to-day operations, ensuring compliance with all company policies, health regulations, and customer service standards while driving revenue growth.