Email Communications

Wrote scripts and sent mass email communications for Cybersecurity Academy users through the Proofpoint Technical Training email inbox (Training@proofpoint.com).

Supported the Certifications@proofpoint.com inbox.

Technical Training & Sales Inquiries, Platform Rebrand Updates, Cybersecurity Leadership Certification program communications.

Experience using MailMerge and customized automatic system email templates in Adobe Learning Manager (LMS).
Audiences: Customers (Premium & Platinum), Internals (Account Managers/TAMS), Channel Partners & Proofpoint Partners
Tools: HubSpot, Adobe Learning Manager Email Templates

Example of an automated welcome email sent to users upon account registration on Cybersecurity Academy. Template created using HubSpot.

Welcome to Proofpoint Cybersecurity Academy!.pdf

Technical Training Platform Rebrand Communications

Customer Communications

Partner Communications

Routinely used scripts

Hi <Name>,

Thank you for reaching out to Proofpoint Training and for expressing interest in our products. To access Proofpoint Cybersecurity Academy, you will need to register an account first by following the steps below.

Proofpoint Cybersecurity Academy Registration Instructions:

Should you have any questions or would like training recommendations, please feel free to reach out anytime.

Kind Regards,

Sara Aziz

Training Operations Intern

Support: training@proofpoint.com

Time Zone: CST

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