Projects at Proofpoint

Previously known as "Level UP" to Cybersecurity Academy

I  collabrated with the Senior Global Training Program Manager Jessica Thompson on the communication strategy for Proofpoint’s technical training platform rebrand from "Level Up" to "Cybersecurity Academy" that launched on June 28th, 2024. This involved writing clear messaging for 100k+ existing users consisting of Proofpoint customers, partners, and internal teams, detailing the new platform URL, registration instructions, branding changes, and the launch of our new certification offerings.

Using Adobe Learning Manager (ALM/LMS), I sent targeted email reminders to different user groups, ensuring smooth communication. Each email, sent from the training@proofpoint.com inbox, maintained brand voice and imagery to ensure a seamless transition for all users.

• Consolidation of Web Pages:
  Condensed numerous webpages into a single, user-friendly format that provided easy access to all relevant training and certification information.

• User Experience Enhancements:

  • Pitched and implemented the idea to include a CTA button for direct login to the training platform from the Proofpoint homepage, improving user accessibility.

  • Suggested layout optimizations for easier navigation and clearer presentation of training and certification offerings.

• Collaboration with Web Design Team:
  Worked closely with design and development teams to ensure the new layout was both visually appealing and functional, aligning with Proofpoint’s branding and user experience goals.

• Technical Training Overview:
  Provided detailed descriptions and navigation for:

  • Instructor-led and web-based training programs

  • Certifications such as Proofpoint Certified Guardian, Information Protection Analyst, and People Protect Analyst

  • Access to certification exams and study materials